Shipping & Returns

Understanding the shipping and returns process is essential for ensuring a smooth transaction experience. This policy outlines the key aspects of shipping and returns for personal safety products, which are designed to empower individuals with peace of mind.

Shipping Information:
Orders are typically processed within 2-3 business days. It is important to note that the shipping time commences only once the package is handed over to the courier service, not at the moment the order is placed. 

In the event of any inquiries or concerns regarding the order, please reach out to the support team via email hello@safegirl.ca. 

Returns Policy:
We have a 30 day return policy from the date of receipt to initiate a return request. To qualify for a return, items must be in their original condition, unused, and in the original packaging. 

To initiate a return, customers must provide their order number and contact us at hello@safegirl.ca. Upon acceptance of the return request, a return shipping label will be issued, along with detailed instructions on how to return the package. 

Exceptions to the Returns Policy:
Gift cards are non-refundable. 

Exchanges:
For customers seeking to exchange items, the most efficient method is to contact the support team directly at hello@safegirl.ca. This allows for the issuance of a return label and expedites the shipping of the desired product.